Refund policy
Ace Klub Return and Refund Policy
At Ace Klub, we want you to be completely satisfied with your purchase. Refunds are only to be accepted if sent the wrong product or size.
Return Eligibility
We do not accept returns or exchanges unless the error is on our part.
A return or replacement may be approved if:
- You received the wrong item or the wrong size due to our error.
- Your item arrived damaged or faulty.
If your order was delivered to the correct address and the item matches the description and size ordered, we do not accept returns or exchanges. Please ensure you carefully review your order before completing your purchase.
If you believe your order qualifies for a return due to an error on our part, you must contact us within 14 days of receiving your order. We may request photos of the item and packaging to help assess your claim.
How to Initiate a Return
- Contact Us: To initiate a return, please contact us at [aceklubeurope@gmail.com] or visit the "Contact Us" section on our website. Include your order number, item(s) you wish to return, and the reason for the return.
- Return Authorization: After reviewing your request, we will send you a return authorization and detailed instructions on how to return the item.
- Prepare Your Package: Pack the item securely in the original packaging. Make sure all tags and labels are intact.
- Ship the Item: Return the item to the address provided in your return authorization email. Customers are responsible for the cost of return shipping, except in cases where the product is defective or damaged.
Return Processing
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, we will process a refund to the original payment method within 5-7 business days. You will receive an email notification once your refund has been processed.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [aceklubeurope@gmail.com] within 14 days of receiving your order. We will arrange for a return label, and your return shipping costs will be covered. Upon approval, we will send a replacement or issue a full refund, depending on availability.
Shipping Costs
Shipping charges are non-refundable. You will be responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect. If you receive a refund, the cost of return shipping will be deducted from your refund.
International Returns
International returns must follow the same return process as domestic returns. However, you will be responsible for any return shipping costs, customs fees, and taxes. Please ensure that the returned item is declared as a return on the customs form to avoid additional duties.
Contact Us
For any questions or assistance regarding returns or exchanges, please contact our customer support team at:
- Email: aceklubeurope@gmail.com
Thank you for shopping with Ace Klub. We appreciate your business and are committed to providing high-quality service.