Shipping policy
Ace Klub Shipping Policy
At Ace Klub, we aim to get your order to you as quickly and securely as possible. Our shipping policy outlines the steps involved in processing, shipping, and delivering your order. By placing an order with us, you agree to the following terms.
1. Shipping Locations
We currently ship to the following locations:
- Domestic (within UK)
- International Shipping: We also offer international shipping to select countries. Please check the shipping options during checkout to confirm availability to your location.
If your country is not listed, please reach out to us at [aceklublondon@gmail.com] for more information.
2. Processing Time
- All orders are processed within 1-3 business days (Monday through Friday, excluding weekends and holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
- In some cases, processing may take longer during high-demand periods, such as holidays or special promotions. We will notify you if there are any significant delays with your order.
3. Shipping Rates
Shipping costs are calculated based on the destination, weight, and size of your order. You will be provided with the available shipping options and rates during the checkout process.
- Domestic Shipping: We offer a range of shipping options, including standard and expedited shipping, depending on your location.
- International Shipping: Shipping rates will vary depending on the country and region. Any applicable customs duties or taxes are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email (or SMS if you have opted in for text updates). You can use this tracking number to monitor the status of your shipment on the carrier's website.
If you have not received a tracking number or if there are any issues with tracking, please contact our customer service team at [aceklub@gmail.com].
5. Shipping Delays
While we strive to meet delivery timelines, shipping delays may occur due to factors beyond our control, such as weather, natural disasters, or carrier-related issues. If your order is delayed, we will notify you as soon as possible, and we will work to resolve the issue.
6. Lost or Stolen Packages
Once your order has been marked as delivered by the carrier, we are no longer responsible for any lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly with your tracking information.
If you suspect that the loss is due to an error on our part, please reach out to our customer service team, and we will assist you to the best of our ability.
7. Customs, Duties, and Taxes (for International Orders)
For international shipments, your order may be subject to customs fees, duties, and taxes based on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more details on applicable duties and taxes before placing an order.
8. Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you notice an error with your address, please contact us immediately at [aceklubeurope@gmail.com] to make any necessary corrections.
9. Free Shipping Promotions
From time to time, we may offer free shipping promotions for domestic orders. Please refer to the specific promotion details for applicable terms and conditions, including any minimum purchase requirements.
10. Returns and Exchanges
Please refer to our Return and Refund Policy for information on how to return or exchange your order.
13. Contact Us
If you have any questions or need assistance with your order or shipping, please contact us:
- Email: [aceklubeurope@gmail.com]
Thank you for choosing Ace Klub! We appreciate your business and are committed to providing you with a seamless shopping experience.